Privacy Policy

This Privacy Policy (hereinafter — the «Policy») sets out the procedure for the collection, processing, use and protection of personal data of users of the ua-pro.com platform (hereinafter — the «Website»), owned by LLC «UA-Pro Industry» (hereinafter — the «Company», «we»).

The Company acts in accordance with the Law of Ukraine «On Personal Data Protection» of 01.06.2010 No. 2297-VI, the General Data Protection Regulation (GDPR) of the European Union, and other applicable legal and regulatory acts in the field of personal data protection.

By using the Website, you confirm that you have read the terms of this Policy and give your consent to the processing of personal data in accordance with its terms.

2.1. Data You Provide Directly

• Surname, first name, patronymic
• E-mail address
• Phone number
• Delivery address (city, street, post office branch)
• Legal entity details (for B2B): EDRPOU code/TIN, company name
• Payment details (processed via secure payment gateways)

2.2. Data Collected Automatically

• IP address and geolocation data (country, city)
• Browser type and version, operating system
• Data on pages visited, time spent on the website
• Cookies and similar tracking technologies
• Data from referral sources

We use your personal data to:

• Process and fulfil orders, deliver goods
• Provide customer support and feedback
• Create and manage your account
• Send information about order status
• Improve the quality of service and functionality of the Website
• Conduct analytics and statistical research
• Send marketing communications (only with your prior consent)
• Comply with the requirements of Ukrainian legislation

The processing of personal data is carried out on the basis of:

• Your consent (Article 6 of the Law) — for marketing communications and analytical cookies
• Performance of a contract — for processing orders and providing services
• Legitimate interests — to ensure the security of the Website and prevent fraud
• Legal obligations — to comply with tax and other legislative requirements

We may disclose your data only to:

• Delivery services (Nova Poshta, Ukrposhta) — to deliver the order
• Payment providers — to process payment (in compliance with PCI DSS standards)
• Hosting providers — to ensure the operation of the Website (servers located in the EU)
• Government authorities — only where there are legal grounds and a corresponding request

We do not sell or disclose your data to third parties for their marketing purposes.

6.1. What cookies are

Cookies are small text files that are stored in your browser when you visit the Website.

6.2. Types of cookies we use

• Necessary — cart, authorization, security, saving cookie settings. Duration: session or 1 year.
• Analytical — Google Analytics, visit statistics. Duration: up to 2 years.
• Marketing — personalized advertising, retargeting. Duration: up to 1 year.

6.3. Managing cookies

You may adjust or withdraw your consent to the use of cookies at any time via the cookie banner or in your browser settings. Necessary cookies cannot be disabled — without them, the Website does not function.

Pursuant to the Law of Ukraine "On Personal Data Protection" and the GDPR, you have the right:

• Right of access — to obtain information about the personal data we process about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data (the "right to be forgotten")
• Right to restriction of processing — to restrict the processing of data in certain situations
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to opt out of data processing for marketing purposes
• Right to withdraw consent — to withdraw previously given consent to data processing

To exercise your rights, please contact us using the contact details provided below. We will review your request within 30 calendar days.

• Order data — 3 years from the date of the last order (in accordance with tax legislation requirements)
• Account data — until the account is deleted by the user
• Analytics data — up to 26 months
• Marketing data — until consent is withdrawn
• Cookie data — in accordance with the cookie type (see Section 6)

We implement technical and organizational measures to protect your data:

• Encryption of data in transit (TLS/SSL)
• Restriction of access to personal data to authorized employees only
• Regular software updates
• Use of secure payment gateways (PCI DSS)
• Data backup and recovery plan

You have the right to request an export of all your personal data in JSON format. You may also completely delete your account and all associated data.

To do so, please contact our support service or use the corresponding function in your account settings.

Our Website is not intended for persons under 16 years of age. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected a child's data, please contact us to have it deleted.

We reserve the right to update this Policy. In the event of material changes, we will notify you by e-mail or via a notice on the Website. We recommend that you review this page periodically.

For questions regarding the processing of personal data, please contact the Personal Data Protection Department: privacy@ua-pro.com, phones +380 99 304 00 07 and +380 63 308 95 95.

If you believe that your rights to the protection of personal data have been violated, you have the right to lodge a complaint with a supervisory authority.

• Commissioner of the Verkhovna Rada of Ukraine for Human Rights — 01008, Kyiv, 21/8 Instytutska St., telephone +38 (044) 299-74-08, website ombudsman.gov.ua
• If you are located in the EU — with the data protection supervisory authority of your country of residence or of the place of the alleged infringement.